Processing Time:
- Orders are typically processed and shipped within 24 hours of the order placement, excluding weekends and holidays.
Shipping Methods:
- We offer several shipping options, including standard and express shipping, depending on your location and preferences.
- Shipping costs and delivery times vary based on the selected shipping method and destination.
Shipping Rates:
- Shipping rates are calculated based on the weight of your order, the shipping method selected, and your location.
- You can view the shipping costs for your order during the checkout process before making a payment.
Delivery Time:
- Estimated delivery times depend on the shipping method selected and the destination.
- Standard shipping typically takes 3-5 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time (5-7 working days).
- Express shipping options are available for faster delivery, with delivery times ranging from 1-3 business days for domestic orders.
Tracking Information:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
- You can use the provided tracking number to track the status of your shipment online and monitor its progress until it reaches its destination.
Shipping Restrictions:
- We currently only ship to select countries. Please check the list of available shipping destinations during the checkout process.
- Some items, such as hazardous materials or oversized items, may be subject to shipping restrictions and cannot be shipped to certain locations.
Address Accuracy:
- It is the customer's responsibility to ensure that the shipping address provided during checkout is accurate and complete.
- Velorixa is not responsible for any delays, misdeliveries, or lost packages caused by incorrect or incomplete shipping addresses provided by the customer.
Geographical Limitations:
- Clearly state that your online store operates exclusively within India and that you do not ship products internationally.